Support

Technical Support

Request support via Email

The the best and generally fastest way to request a specific action on our part is to send an email to support@iocoop.org. You should get an auto-response with a ticket number in just a few minutes from our ticketing system.

In your email, include a short descriptive subject line (e.g. “DNS change request”). In the body, please begin with a short summary of the problem. Optionally include copies of relevant logs, expected behavior and actual behavior. This will help make it easier for the support person(s) to quickly ascertain the nature of the problem and either address it or route it to someone who can address it.

Keep a copy of the auto-response email for future reference. Replying to this auto-response will add comments to your ticket.

Request support via the Web

Existing members can also create new and interact with your existing support requests through the web interface at https://github.com/iocoop/support/issues . If you haven’t had your GitHub user added to the support repo, you can request that it be added by emailing support@iocoop.org.

Billing Support

Send an email to billing@iocoop.org to generate a support request to the billing team. You should get an auto-response with a ticket number in just a few minutes. You may check your balance and pay invoices on our Billing Portal.

Questions? Need to chat about something?

Hop onto #iocoop on libera.chat. It’s relatively quiet but there is almost always at least one of our key people lurking. If your query doesn’t get a response right away, just hang out for a bit.

Documentation

Most of our infrastructure and end-user documentation can be found publicly under Member Docs or in our members only wiki. Contact support if you don’t have access to the wiki.

Mailing Lists

The co-op mailing lists are provided with Google Groups.